F & B Service : Steward

Qualification Pack Food & Beverage Service - Steward
Sector TOURISM AND HOSPITALITY
Sub-Sector
  1. Hotels
  2. Travel and Tours
  3. Restaurants
  4. Facility Management
  5. Cruise Liners
Occupation Food & Beverage Service

Food & Beverage Service - Steward Also known as "Waiter", is responsible for serving food and beverages in a Restaurant, in Room Dining and Banquet function, efficiently and in a most courteous manner.

Brief Job Description The role involves serving Food and Beverages to guests of a Hotel, Restaurant or Banquet function. It entails greeting and seating of guests, taking down their orders, providing them with requisite tableware, food & beverage items, and any other related accompaniments and then clearing used dishes & settling the customer’s accounts as per procedures.

Personal Attributes Physically fit to perform Food and Beverage service that require considerable use of limbs to perform physical activities. The individual needs to bear a good moral character, pleasing deportment, healthy habits and good grooming in addition to being physically fit, committed and proficient in his/her work.

Role Description
Responsible for greeting and seating of guests, taking down their orders, providing them with requisite tableware, food and beverage items, and any other related accompaniments and then clearing used dishes and settling the customer’s accounts as per the organization’s procedures.
Educational Qualifications
Minimum 10th pass.
NSQF level
3
Training
Suggested but not mandatory
Experience
Not Mandatory
Applicable National Occupational Standards (NOS)
Compulsory
  1. THC/N 0301- Plan and prepare for serving food and bevareges
  2. THC/N 0302 - Greet Customer, take orders and serve food beverages
  3. THC/N 0303 – Clean tables and counters after customers are finished with dining
  4. THC/N 0304 – Deal with customer payment
  5. THC/N 0305 – Resolve customer service issues
  6. THC/N 0901 - Give a positive impression of oneself and the organiztion
  7. FHC/N 0902 – Work effetively with others
  8. THC/N 0903 – Maintain safe, hygienic and secure environment
Optional
  1. N.A
Performance Criteria
As described in the relevant OS units
Assessment Criteria
Assessment Critera for each NOS